Pre-Service Representative I

Patient Engagement Liaison

Department / Unit : Patient Engagement Center

Work Shift : Day (United States of America)

Salary Range : $40,495.10 - $52,643.64

Job Description

The Pre-Service Representative is the FIRST contact to Albany Med via telephone, thus first touchpoint in our Patient's Experience. This first impression must be received in a Compassionate and Respectful manner; engaging the caller in a professional manner. The critical role of the Patient Engagement Liaison is to ensure our patients and provider requests for services are triaged expeditiously and accurately to need. Additionally, receive information from patients and providers, via telephone and fax, and review and assess how to manage the incoming information. The position requires high degree of concentration, information retention, high volume workflow and quick turnaround time of telephone call and fax information.

Responsibilities

• Ability to handle high volume workload and stressful environment
• Strong ability to multi-task and prioritize workload
• Ability to engage patients / customers in a calm, respectful manner; regardless of tone or attitude of patient / customer via telephone
• Demonstrated attention to detail with minimal error

Thank you for your interest in Albany Medical Center! Albany Medical is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that : Access to information is based on a "need to know" and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Center policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.