Apptad- Remote Desktop Support

Apptad IncMelbourne, Florida, USA

2 days ago

Job type

Full-time

Remote

Job description

Role : Remote Desktop Support

Location : - Melbourne FL

Primary :

IP Phone support experience necessary
Expert in handling Office Applications i.e Outlook MS Teams Zoom Conferencing
Understanding of Networking .e Routers Switches LAN / WAN

Job description : Responsibilities : -

Coordinate desktop changes to avoid deployment collisions.

Prepare requests for rollout

Prioritize change requests

Create roll implementation process

Keep track of request and make sure they are implemented as planned

Participate in incident handling concerning desktop changes.

Participate in projects concerning bigger desktop changes for example rollout of new antivirus.

Microsoft environment knowledge (desktop & server).

Have some level of technical understanding of the products building up a desktop service.

Experience from the desktop environment.

Understanding and experience of change management process.

Phone support experience necessary.

Technical helpdesk or technical call center experience is necessary.

Disciplined systematic problem solving skills required.

Windows Operating systems

Clients : Windows7 Windows Vista Windows XP Windows 2000

Servers : Windows 2000 Windows 2003 Windows 2008

Knowledge of Active Directory Exchange 2003 / 2007

ITSM ticketing tools such as Remedy HP Service Center Peregrine Service Center

Remote desktop connectivity applications like SMS Bomgar WebEx Live Meeting and Windows Native tools

MS Office Suite (XP) : MS-Word MS-Excel MS-PowerPoint MS-Outlook MS Project and MS Visio

Internet browsers (e.g. Explorer Chrome Firefox)

VPN and remote dial-in users

Support for laptop desktops and printers

PDA and blackberry support

Others : Adobe Acrobat and other common desktop applications like Winzip etc

Excellent communication and conversation skills (Verbal and Written)

Good documentation skills B2 LEVEL

Should have a great customer handling skills

Able to handle unforeseen situations

Other Skills / Experience

Ability to successfully provide hardware / software / network problem analysis and resolution support over the phone.

Personal dedication to providing high quality superior service at all times. Ability to finish what is started is a must.

Ability to integrate as a cross-functional team player in a fast-paced environment where all information is shared.

Ability to learn new information quickly and the willingness to do so at all times.

Ability to work flexible hours from time to time to cover for other help desk staff and to be on call via pager during the week.

Customer Focus

Teamwork

Technical Expertise

Interpersonal Effectiveness

Concern for Order and Quality

High level of acceptance

Can drive HCLs value and its methodology

Total : 3-4 yrs of University education post High school (. or Diploma)

Relevant : 2 - 3 years of help desk / desk side customer service and support experience with problem solving involving hardware

Preferred MCP / MSCE / MSCA or HDI CSS

ITIL knowledge of V2 or V3 especially on Service Desk Incident Problem and Change Management preferred

Education requirements

Bachelors / Masters / Equivalent

Key Skills

Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting

Employment Type : Full Time

Experience : years

Vacancy : 1

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Desktop Support • Melbourne, Florida, USA

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