Overview
Would you like to join an international team working to improve the future of healthcare? Grifols is a global healthcare company since 1909 committed to improving the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions. We are Grifols, an international plasma manufacturer headquartered in Barcelona, Spain. We serve healthcare professionals and patients in over 100 countries, with a record of product quality and safety, and we are the largest plasmapheresis company in the world.
If you enjoy working in an environment built around teamwork and trust, consider your career with us as a QUALITY SYSTEMS MANAGER
Job Title : QUALITY SYSTEMS MANAGER
Summary
Evaluates processes, develops action plans, and coordinates the strategic implementation of system processes and corrective actions.
Primary Responsibilities for Role
- Independent level of quality inspection and control – ensures center compliance with quality standards and regulations.
- Collaborates with Center Managers to ensure product quality, donor suitability and donor safety.
- Directs and monitors processes and ensures center compliance with all applicable state, federal, and company-designated regulations.
- Ensures that Standard Operating Procedures (SOPs) are properly interpreted, implemented in a timely fashion, and that the staff performs according to all SOPs.
- Interprets and implements processes, regulations and SOPs for quality control and overall regulatory compliance, making independent decisions and modifications as required.
- Oversees all aspects of internal and external audits including execution, documentation, review and preparation of responses, and implementation of corrective and preventive actions with follow-up as required.
- Continuously assesses, promotes, and improves the effectiveness of the quality systems in the donor center through trend recognition, investigation of failures, direct employee observation, and review of center documents.
- Responsible for the personnel functions of the Quality Systems Associate(s); including direction, assignment of work, hiring, development and training, disciplinary actions, termination, maintenance of personnel records, work schedule management, and task delegation / follow-up.
- Oversees product and biohazard waste shipments : ensures regulatory specifications and product release, labeling and documentation, and authorizes final shipment.
- Reviews documentation of unsuitable test results and the disposition of associated results.
- Works with the Center Manager to develop staff knowledge of their job function and how performance relates to the end product and patient.
- Documents, investigates, and performs root cause analysis for deviations and customer complaints related to donor safety and product quality.
Other Responsibilities for Role
Documents and tracks quality incidents and trends; reports critical incidents to the Center Manager.Reports compliance status to required parties and ensures accuracy of donor files.Ensures that supplies and materials meet quality requirements and are stored properly; initiates investigations or rejection for non-conformance.Directs maintenance and calibration of equipment and documentation of procedures.Ensures CLIA proficiency testing, complaint investigations, and training are properly documented.Monitors training documents for policy and procedure compliance.Ensures that job and cGMP training is completed and on file.Tracks corrective and preventive actions, system implementations, and process improvement plans to measure effectiveness and make adjustments as needed.Ensures QC checks are performed and within acceptable ranges for test reagents.Directs SOP updates to ensure donor center manuals stay current.Partners with the Center Manager on donor suitability activities and manages donor deferrals as appropriate.Prepares quality analysis reports to track issues and goals; conducts in-depth research to resolve systemic compliance issues.Builds rapport with donors to ensure satisfaction and long-term donation support.Reviews and approves deferred donor reinstatement activities and medical incident reports as applicable.Leads projects and initiatives for the region and division.Job Requirements
Education
Bachelor of Science degree or equivalent.Certified and proficient in quality and compliance.Works toward certification from the American Society for Quality to be a Certified Quality Auditor.Works toward certification as a designated trainer for quality areas is required.Experience
Typically requires 2-5 years of related work experience in a medical and / or cGMP regulated environment.Experience with plasma or whole blood.Equivalency
Depending on the area of assignment, directly related work experience or a combination of directly related education and experience and / or competencies may be considered in place of the stated requirements.
Knowledge, Skills & Abilities
Interpersonal communication, organizational and problem-solving abilities; understanding of FDA regulations; strong integrity and commitment to quality and compliance; mathematics literacy; legible handwriting; high computer proficiency; proficiency in root cause analysis and corrective / preventive actions; ability to balance multiple priorities; strong time management; capability to work with minimal supervision; willingness and ability to travel for meetings, events, and occasional support of other centers.
Occupational Demands
Work is performed in an office and / or a laboratory / manufacturing environment with exposure to biological fluids and potential infectious organisms; exposure to electrical equipment; cold environments; chemicals; and production machinery. PPE is required. Regularly seated for long periods; repetitive hand movements; occasional walking, bending, twisting; lifting up to 35 lbs; occasional travel within the United States. Ability to communicate complex information clearly and work with diverse groups; ability to plan and execute independently.
Compensation and Benefits
The estimated pay scale for the Quality Systems Manager in Moreno Valley, CA is $70k - $100k per year. The position is eligible for up to 20% of the company bonus pool. Benefits include medical, dental, vision, PTO, up to 5% 401(K) match, and tuition reimbursement. Final compensation depends on education, experience, skillset, knowledge, location, internal equity and market data.
Grifols is a global healthcare organization with employees in 30 countries and a family-like culture. Since 1909, Grifols has grown and offers opportunities for career progression.
Location : NORTH AMERICA : USA : CA-Moreno Valley
Contact : Alex S. Contreras, Staffing Partner III - (213) 219-5494 acontreras@grifols.com
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