Member Service Representative 1

Job Description

Job Description

Member Service Representative I

Join OURCU : Empowering Members, Strengthening Communities

At OURCU, we believe great service starts with people who care. We're looking for a Member Service Representative I to join our Downtown Shelton Branch team- someone who loves working with people, thrives on accuracy and detail, and brings warmth, professionalism, and curiosity to every conversation.

If you enjoy connecting with others, learning new skills, and being part of a positive, supportive team, this could be the perfect opportunity for you.

What You'll Do

As a Member Service Representative I, you'll be the friendly face of OURCU, helping members handle their everyday financial needs with confidence and care. From processing deposits, withdrawals, and payments to answering account questions and helping members explore credit union products, you'll help bring our People Helping People philosophy to life.

In this role, you'll :

• Provide professional, efficient, and accurate teller services, including deposits, withdrawals, loan payments, cashier's checks, and cash advances
• Balance your cash drawer daily and resolve discrepancies promptly and accurately
• Assist members with account questions, changes, and updates
• Promote and explain OURCU products and services that fit members' needs- always with a member-first approach
• Maintain the confidentiality, security, and professionalism expected in a financial environment
• Collaborate with your teammates to keep operations smooth, secure, and efficient
• Support a welcoming branch environment where members feel recognized and valued

You'll Be Most Successful If You...

Prior banking or credit union experience is a plus, but not required- what matters most is your proven success working directly with people and your passion for delivering exceptional service.

Key Qualifications

Why Join OURCU?

At OURCU, people come first- our members and our employees. You'll join a positive, fun, tight-knit, and growth-oriented team that values respect, empathy, and continuous learning. We offer a supportive environment where you can build a career, not just a job.

Benefits Include :

Free Employee Assistance Program (EAP)

Compensation & Growth

Location & Schedule

This is a full-time, in-person role based at our Downtown Shelton Branch . The schedule is Monday through Friday :

Ready to Make a Difference?

If you're ready to bring your people skills, professionalism, and attention to detail to a team that values positivity, learning, and growth, apply today!

Join OURCU, where we serve members with heart, integrity, and local pride!

OURCU is an Equal Opportunity Employer. If you require accommodations during the application process, please contact hrteam@ourcu.com or call us at (800) 426-5657 .

As part of our employment process we require a criminal background check and credit check.

Job Posted by ApplicantPro