Sales Professional - Inside Sales

Job Description

Job Description

Our associates celebrate lives. We celebrate our associates.

Consider the possibilities of joining a Great Place to Work!

Providing exemplary customer service to the Hispana Community, as the primary customer contact sells at need cemetery property and products as well as pre-need funeral and cemetery arrangements. Generates Revenue selling customized special goods to walk-in and warm leads directly to the customer. Ability to work in death industry and exhibit compassion.

JOB RESPONSIBILITIES

• Connects with families through listening, honest communication and genuine concern developing an understanding of each family’s unique needs, culture, and concerns.  Presents electronic presentations to customers, explaining services, products, and property options.  Drives company vehicle to show customer available cemetery plots or columbarium niches.  Discusses options with customer answering their questions to assist with making selections.  Enters selections into electronic contract.  Obtains supporting documents to verify customer authorization.  Review electronic contract selections with customer and obtain signature.   Obtain life insurance policy, payment, or discuss payment options.
• As the family’s primary contact, follows up with family as arrangements progress, address issues or changes, and resolve the family’s concerns.  Collaborates with funeral and cemetery teams to provide seamless, high quality service.  Takes initiative to resolve customer concerns, discusses concern and options with team members or management, obtains authorizations, and follows up with customer in person, phone, and / or email.
• Greets and escorts immediate family.  Attends visitations, services, and receptions to answer guest questions or address and resolve issues.   Softly obtains warm leads from attending family and guests who express an interest in pre-need arrangements.
• Review warm leads for potential customers, approximately 25% of workweek.  Places outgoing calls to warm leads establishing initial contact, listening to needs, and schedule a formal appointment.  Provides prospective customer with industry marketing materials.   At least twenty-four hours prior to appointment, confirms appointment; rescheduling as needed.  Prepares for appointments based on customers previously disclosed needs.
• Maintains leads in SalesForce.com database.  Monitors progress to achieve 4 to 1 close rate.   Utilizes on-line training tools to gain knowledge and skills as well as rehearse presentations for continual improvement.
• Learning to apply knowledge and skills to the business environment.  Works under guidance with work peer reviewed for accuracy, quality, and coaching.  Completes routine work following established procedures and complying with regulations and policies; escalates non-routine issues for assistance.  Exhibits accountability for behaviors.  Ensures compliance with local, state, and federal regulations.
• Takes the initiative to discuss assignments, expectations, priorities and deadlines as well as seek guidance and coaching from manager. Adjusts effectively to work within new work structures, processes, requirements or cultures.

MINIMUM Requirements

Education

Licenses

Experience

Knowledge, Skills and Abilities

Target Compensation Range : $50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.

(Note : As part of the total compensation plan, this position pays no less than $10.00 per hour for all hours worked)

Benefits : Medical

#SCI

Postal Code : 78218

Category (Portal Searching) : Sales

Job Location : US-TX - San Antonio

Company Description

Life’s not about a job, it’s about purpose.

Do you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?

We’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!

Our Sales Professionals enjoy :

class technology platforms

We think our CEO, Tom Ryan, says it best :

“At SCI, we believe we are Better Together. When each of us brings our best self to work, we can provide the Service Excellence our families deserve. This is why we provide you and your loved ones with benefits and resources to help you become your best.”

BETTER HEALTH :

Wellbeing is important to us, and to ensure our associates have access to the best care, we offer medical, prescription drug, mental health, dental and vision insurance plans for our associates to select from. Our wellness program offers benefit credits and includes a company contribution toward Health Reimbursement Accounts (HRA). Our Employee Assistance Program (EAP) offers immediate, confidential help to our associates and their dependents as well as eight free counseling sessions per incident.

BETTER WEALTH :

We are committed to providing the means and resources for our associates to manage their current and future financial needs. We offer a 401(k) plan with a competitive company match, financial education tools and flexible spending accounts for healthcare, dependent care and commuter expenses.

BETTER SELF :

We encourage associates to take time off through vacation, holiday, sick time, maternity leave and baby bonding (maternity & paternity) plans. Career development is an important focus, supported by tuition reimbursement, professional training and discounted university rates. Through the Sam Lucas Scholarship Foundation, we provide educational grants to associates, their spouses and children. What is important to our associates outside of work is important to us too. We offer additional benefits including adoption assistance and pet insurance, among many other insurance and benefit options.

BETTER COMMUNITY :

Our Associate Resource Communities (ARCs) are associate-led, self-directed groups of Company colleagues who share similar interests and backgrounds. ARCs offer opportunities to connect with colleagues, promote diversity, share ideas, enhance our business and help improve the communities in which we live and work. As part of our mission to promote excellence in funeral service, our mortuary science scholarship program awards over $96,000 annually to 25 deserving students. (Associates are eligible to participate.) In exchange for a contribution to a charity of their choice, our associates can earn an additional day off per year.

Compensation : $40,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Note : Eligibility requirements apply.

SCI is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.

For any difficulties with the application process, please reach out to SCI.jobs@sci-us.com.

Company Description

Life’s not about a job, it’s about purpose.\r\n\r\nDo you love sales? Are you passionate about serving your community? Do you want to make a difference with your work?\r\n\r\nWe’re looking for a sales professional to join our dynamic team! We put people first and value integrity and attention to detail in our work. We’ll change everything you ever thought about working in the funeral services industry. This isn’t your typical job—and we’re not your typical company!\r\n\r\nOur Sales Professionals enjoy : \r\n