UITS Repair Shop Student Assistant

About Us

Great universities inspire the very best in us. They nurture new ideas, fresh perspectives, and creative problem-solving.

They challenge students to discover their passions - and to turn those passions into thriving careers that improve our world.

Columbus State University is exactly that kind of place. With exceptional facilities, ideal class sizes, and unique field experiences, our students have room to create.

Here, every faculty and staff member is part of the educational process, actively mentoring students and championing each new step in their journey.

Located just 100 miles southwest of Atlanta, CSU is part of the University System of Georgia where we pride ourselves in the USG Statement of Core Values - Integrity, Excellence, Accountability, and Respect.

These values form and guide the daily work of our institution.

CSU's core values - Excellence, Creativity, Engagement, Sustainability, Inclusion, and Servant Leadership make us an institution like no other.

Each year, we enroll more than 7,000 students from the Southeast, across the nation, and around the world. Many programs at Columbus State rank high for affordability and value.

The university strives to provide all students with an exceptional education that's accessible, affordable, and creative to the core.

Job Summary

The CSU Repair Shop offers troubleshooting, diagnostics, and repair of computers to currently enrolled students, faculty, and staff.

The Repair Shop employs installed licensed software and hardware, removes viruses and other malware, and performs system tune-ups.

This position also assists students connecting to the CSU network, securely configuring their computers, and addressing any technical issues they may be having on their personal device.

Repair Shop student employees will also be cross trained to perform help desk tasks and responsibilities. They will also be responsible for troubleshooting, imaging, updating, and maintaining classroom and lab environments.

Responsibilities

• Provide courteous, prompt, and excellent customer service when troubleshooting and resolving technical issues for the CSU community.
• Help with the installation and maintenance of campus images
• Assist with new PC connectivity to the CSU network
• Complete customer service request in a timely fashion
• Install computer hardware (i.e. Hard drives, Network cards, Video cards, etc.)
• Install and setup computer software (MS Office, Photoshop, etc.)
• Format and reinstall operating systems and any system drivers required by the computer
• Maximize computer functionality (uninstall bloatware, maximize computer resources, etc.)
• Provide assistance in the installation, management, and troubleshooting of networked devices (desktop PC, laptops, gaming consoles) and any additional items later approved by UITS
• Troubleshoot CSU network connectivity for CSU residents in the Riverpark housing facilities, including, but not limited to, the PC, operating system, and applications.

This includes repairing network jacks and running network cabling

Other duties as assigned.

Required Qualifications

Must be enrolled at least ½ time

• GPA greater than 2.5
• Basic knowledge of personal computing and networking
• Technical education and / or related experience (CPSC or CISM major preferred)

Proposed Salary

The salary is commensurate with education and experience. This position can work up to 25 hours per week

Required Documents to Attach

• Resume
• Cover Letter

Knowledge, Skills, & Abilities

• The applicant must have excellent customer service skills, strong oral and written communication skills.
• The position requires a high level of problem solving ability.
• The applicant must have the ability to work closely with students and team members.
• The applicant must be knowledgeable in the current technologies for supporting computer hardware and network issues.
• The applicant should be able to resolve common computer, software, and network issues; personal computer repair and networking skills preferred.

Contact Information

If you have any questions, please contact the Human Resources Office at 706-507-8920 or e-mail to [email protected].

Conditions of Employment

All selected candidates are required to submit and successfully pass a background investigation to include reference checks and verification of academic credentials (if applicable).

Other additional requirements may be required based upon specific position duties :

• A credit check completed for Positions of Trust and or approved departmental Purchase Card usage;
• Pre-employment drug testing for positions with high-risk responsibilities;
• Motor vehicle reports are required for positions that are required to drive a Columbus State University fleet vehicle or other vehicle designated as a fleet vehicle.
• Applicants for positions of trust may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. *

For Faculty Hires : Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s).

Those candidates trained by a foreign institution will also be required to provide an educational / credential evaluation.

All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.

Additionally, all members of the USG community must adhere to the USG Statement of Core Values must also be aware of and comply with the Board of Regents policies on Freedom of Expression and Academic Freedom.

Equal Employment Opportunity

It is the policy of Columbus State University to recruit, hire, train, promote, and educate persons without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status.