Network Support Technician Onsite

Detailed Description

We are seeking a proactive and skilled Smart Hands Technician to join our IT team. This role involves providing on-site technical support and assistance with a variety of IT-related tasks, including installation, maintenance, and support of hardware and network systems. The ideal candidate will possess strong desire to build technical acumen, excellent problem-solving abilities, and a commitment to delivering high-quality service.

Roles and Respo nsibilities :

• Assist with the installation, configuration, and deployment of IT hardware including servers, network devices, and other equipment.
• Support the setup and configuration of software applications and operating systems.
• Troubleshoot and resolve hardware and network issues, escalating complex problems to senior technicians or engineers as needed.
• Conduct hardware replacements and upgrades as required.
• Document all actions in accordance with standard company policies and procedures
• Provide hands-on assistance with network cabling, patching, and connectivity issues.
• Maintain accurate and detailed documentation of hardware installations, configurations, and troubleshooting activities.
• Offer prompt and effective on-site support to end-users, addressing technical issues and providing training as necessary.
• Collaborate with remote IT teams to facilitate troubleshooting and ensure seamless resolution of issues
• Adhere to organizational policies and procedures, ensuring compliance with IT standards and best practices

Additional Duties :

Skills and Experience :

Minimum Qualifications / Technical and Educational Requirements :