Telemarketing Associate (Call Center)

Description

Responsibilities :

Understanding of Medicare plans and practices preferred.

Places and answers (inbound and outbound) telephone calls from / to potential customers, Assists with decisions regarding plans and products.

Follows up / through on leads provided.

Generates letters to prospective customers. Processes applications and prepares marketing / information packets.

Required Education : High School Diploma or equivalent

Required Skills and Training : Working knowledge of word processing software. Good judgment skills. Effective presentation skills.

Demonstrated verbal and written communication skills. Effective organizational skills.

Required Software and Other Tools : Microsoft Office.

Required Licenses and Certifications : Department of Insurance Licensure must be obtained within 60 days of hire in state employed.

American Health Insurance Professionals Certification for Medicare within 90 days of hire.

Preferred Education Level and Degree Type : Bachelor's Degree.

Preferred Work Experience : 6-months sales experience.

Preferred Skills and Abilities : Working knowledge of Medicare as well as spreadsheet and database software. Effective customer service skills.

Analytical and critical thinking skills. Ability to persuade, negotiate, or influence others.

Preferred Software and Other Tools : Working knowledge of Microsoft Excel, Access, or other spreadsheet / database software.

Work Environment : Typical office environment. May involve work from home setting environment.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.