Shipping & Outbound Logistics Manager
We are looking for a Shipping & Outbound Logistics Manager to oversee all aspects of outbound logistics and ensure the efficient, cost-effective, and timely delivery of goods to customers, distributors, or retail partners. The ideal candidate has experience in coordinating domestic and international shipments, managing third-party carriers, optimizing freight costs, and ensuring compliance with shipping regulations. The ideal candidate must have experience with QuickBooks.
Key Responsibilities :
- Manage all outbound logistics and shipping operations, including order fulfillment, packaging, labeling, and dispatch
- Coordinate with carriers (FedEx, UPS, DHL, freight forwarders, etc.) to schedule pickups and deliveries
- Track shipments and resolve delivery issues or delays with both carriers and customers
- Optimize shipping processes for cost savings, delivery speed, and accuracy
- Ensure proper documentation for domestic and international shipments (e.g., bills of lading, customs forms, commercial invoices)
- Work closely with warehouse, sales, and customer service teams to prioritize urgent orders and meet delivery deadlines
- Monitor shipping KPIs such as on-time delivery rates, freight costs, damage rates, and returns
- Ensure compliance with national and international shipping laws and customs regulations
- Manage relationships with logistics partners, negotiate rates, and evaluate performance
- Oversee inventory movement and coordinate with inventory control staff to ensure accurate outbound tracking