Hotel Valet Operations Manager - Opryland Gaylord Resort

Towne Park Account Manager

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors, and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day.

The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest / patient satisfaction, and client satisfaction objectives.

Duties and Responsibilities

Financial and Business Systems Management :

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance.
• Demonstrates the ability to improve the financial performance and profitability of the account.
• Understands the contractual agreement and recognizes ways to maximize opportunities.
• Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover.
• Manages scheduling, overtime for associates under his / her direct supervision, tip reporting, and timekeeping.
• Ensures that forecasts, payroll, and accounting reports are on time and accurate.
• Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures.

Human Resources :

Service Management :

Client Relations Management :

Systems and Standards :

Safety and Risk Management :

Sales Responsibilities :

Knowledge, Skills and Abilities

Qualifications

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.