IT Service Analyst II

Job Description

Job Description

Description :

KP LLC is more than just a company. We have stood the test of time for over 90 years by combining our traditional services with the latest online technology. We continue to build on this foundation, growing our team with the same core values that made us who we are.

KP is looking for a IT Service Analyst II at our Renton, WA location. If you’re seeking a meaningful role where you can make a real difference, we welcome you to jump aboard and join our dynamic team! The IT Service Analyst II is self-motivated, resourceful, understands the value of documentation and standards, and can collaborate exceptionally across teams.? In addition to providing amazing customer service, the IT Service Analyst II will be responsible for leveraging technology to streamline and automate activities like hardware and software provisioning, as well as responding to and resolving end-user tickets.?

Essential Duties and Responsibilities :

• Advanced troubleshooting of hardware, software and networking issues, in collaboration with our technology vendors
• Advanced hands-on experience triaging issues, quickly resolving issues and escalating to higher-level resources accordingly
• Manage asset inventory for software and hardware
• Triage and resolve inbound incidents and service requests, and serve as an escalation point for technical issues
• Respond / resolve end-user issues according to the SLA
• Identify ways to improve our current processes
• Create / update IT specific and end-user facing support documentation, FAQs, KBs, etc.
• Participate in on-call and triage rotations

Other duties as requested or assigned

Requirements :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and possess the following knowledge, skills and abilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education, Experience and Training (Knowledge) :

Skills and abilities :

Certificates and Licenses : Applicable industry certifications (Microsoft, A+, HDI, etc.)

We take pride in fostering a positive work-life balanced environment. Our employees currently enjoy company benefits such as :