Customer Service Representative

Interstate Brick is widely recognized as one of the premier commercial brick manufacturers in the U.S. Established in 1891, Interstate Brick joined the Pacific Coast Building Products family in 1990.

The company’s products, used in residential and commercial construction, offer several distinguishing features that motivate architects and builders across the country to specify them.

Job Title : Customer Service Representative - Req 15327

Interstate Brick is widely recognized as one of the premier commercial brick manufacturers in the U.S. Established in 1891, Interstate Brick joined the Pacific Coast Building Products family in 1990.

The company’s products, used in residential and commercial construction, offer several distinguishing features that motivate architects and builders across the country to specify them.

Are you looking for a new career? Are you focused on Customer Service? Are you ready to learn something new?

We are looking for an enthusiastic individual that loves to help customers and enjoys working as a team!

some of the duties you will be performing are :

• Expend an effort to continuously learn more about clay brick, building systems, and management responsibilities to become a solutions-based resource for customers and staff.
• Maintain established customer relationships and forge new ones where appropriate.
• Process and manage sales orders and change-orders received from customers inside sales coordinator and sales representatives, set-up sales order, terms, payer, and pre-lien data in SAP for initial order.
• Enter sales orders and change-orders into SAP and distribute to appropriate departments.
• Issues Invoices, Returns for Credit, Credit and Debit Memos following the guidelines outlined in Basalite Policy documents.
• Provide marketing support for samples, catalogs and information requests by Sales Reps and Inside Sales Coordinator

QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required.

• Associate degree in business or equivalency (2 years related work experience may be substituted for 1 year of education
• Three years full-time secretarial experience required, experience in the masonry industry preferred
• SAP experience preferred. Salesforce or other CRM experience is a plus
• Engaging verbal and written communication skills with ability to effectively and efficiently communicate with the sales team, contractors, engineers, architects, and owners. Spanish a plus.
• Aptitude for problem solving and negotiating.
• Highly motivated toward goals.
• Strong aptitude for organizing personal tasks and performing repetitive duties in a dynamic environment.
• Good communication, teamwork, decision-making, and interpersonal skills.
• Driven to consistently delivering the highest quality customer service.
• Ability to motivate team members and distributors.
• Required to be proficient in Microsoft Office Suites (Excel, Word, Outlook, PowerPoint)
• Must have the ability to use video conferencing software such as Microsoft Teams Meeting
• Ability to receive on-the-job training required to perform duties.
• Strong accounting skills required.
• Working knowledge of office equipment required to perform duties.
• Aptitude for marketing skills including usage of digital and social media.
• Predictable and Regular attendance is required, and works overtime as needed

This is a regular, full-time position with competitive compensation and full benefits including medical / dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs.

We are an equal opportunity employer and promote a drug free workplace

Nearest Major Market : Salt Lake City Find similar jobs :

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