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Information Technology Team Lead
Qualifications :
- 2-year degree or better or equivalent work experience with HS degree or military experience
- Working knowledge of fundamental operations of relevant software, hardware, and other equipment
- 7+ years of related experience
- Sensitivity to working with an ethnically, linguistically, and culturally diverse environment
- High system admin qualification and capability is required
- Knowledge of Windows OS and Mac in enterprise environment
- Understanding of PC technology (MS office, Internet, Windows)
- Project Management Fundamentals
Responsibilities :
- Install and configure PC’s and Mac’s, printers and peripherals within established standards and guidelines
- Install new hardware and software upgrades requested from users
- Analyze and solve technical problems by using problem-solving skills
- Conduct analysis and troubleshooting via telephone, email and using remote assistance
- Resolve technical problems with computing equipment and software
- Assist visitors and VIPs with the ongoing usability of PC, peripheral devices, and software
- Provide on-site technical support and end-user technical training at assigned sites which may include travel to remote sites
- Provide support if there are issues on the server & network
- Create and update Microsoft-based OS Image and Apple OS X for internal usage
- Create and update PE bootable Windows disc for deployment purpose
- Provide technical support for IT services in conference rooms
- Assist employees in company events, such as exhibits
- Install and perform maintenance on a proprietary system
- Azure / on-premise system knowledge (LV 3-4)
- Leadership PM capability
- May be asked to lead Projects and / or technology evaluations and make recommendations to the Management team
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