Customer Success Manager

Job Description

Job Description

We are seeking a results-driven Customer Success Manager – Services to drive growth and revenue generation by identifying new business opportunities, cultivating and building strong client relationships, and expanding revenue from our current service offerings. The ideal candidate will have a proven track record in sales, strategic partnerships, and business expansion within the services industry.

Key Responsibilities :

• Service Business Development :
• Generate leads, build a service sales pipeline, and convert prospects into clients.
• Assist Sales Key Account Managers in growing Service business.
• Conduct client meetings, presentations, and negotiations to close deals.
• Work closely with our Service team to develop customized service proposals and pricing strategies.
• Client Relationship Management :
• Build and maintain strong relationships with key clients and stakeholders.
• Work closely with Service management team to assist with customer problem solving to ensure high levels of client satisfaction and retention.
• Work closely with Service Product Line Manager and Service Technologies Manager to identify and assist clients with adoption of new services.
• Partnerships & Networking :
• Identify and Establish strategic partnerships with industry stakeholders to drive business growth.
• Represent the company at industry events, conferences, and networking opportunities.
• Market Research & Strategy :
• Identify and evaluate new business opportunities, markets, and trends.
• assess competitor landscape to discover new business opportunities within the service sector.
• Performance Tracking & Reporting :
• Monitor business development activities and report on sales performance.

Key Qualifications & Skills :

Preferred Experience :