Customer Success Manager

A company is looking for a Customer Success Manager.

Key Responsibilities

Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption

Lead discovery meetings with key users and stakeholders to maximize product value

Analyze customer usage data to proactively address risks and drive retention strategies

Required Qualifications

3+ years of experience as a Customer Success Manager or Technical Account Manager in a SaaS company

Hands-on experience with onboarding and implementation processes of Salesforce CRM

Bachelor's degree in Computer Science, Industrial Engineering, Business or equivalent experience

Ability to work remotely across EU, IL, EST, PST time zones

Experience identifying upsell / cross-sell opportunities and collaborating with Sales