Senior Customer Success Manager

A company is looking for a Senior Manager, Enterprise Customer Success.

Key Responsibilities

Manage a team of Senior and Principal Enterprise Customer Success Managers to achieve OKRs and targets

Guide the team in monitoring customer health, supporting escalations, and improving customer satisfaction and retention

Provide mentorship, coaching, and conduct performance evaluations for team members

Required Qualifications

8-10+ years of experience in Customer Success; 5+ years in a leadership role within Enterprise Customer Success Management

Experience establishing trusted advisor relationships with customer partners

Understanding of Jira and Confluence end-user use cases

Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools like Tableau

Proven ability to collaborate across product, sales, support, and marketing teams