IT Team Lead

Careers At GenConnect Recruiting and Consulting

We are seeking a talented IT Team Lead in Huntsville, AL. In this role, you will :

• Demonstrate a high level of organizational skills and the ability to self-manage and prioritize a dynamic workload
• Ensure company goals and objectives are being met by each employee and provide constructive feedback
• Address customer concerns in reference to products, services rendered or employee interactions
• Work on all aspects of IT infrastructure on-premise and Microsoft 365 cloud applications
• Troubleshoot customer technical issues
• Design, test and implement servers, networks, hardware and software
• Manage and maintain tickets assigned and hours billed to show initiative to address items based on priority / severity level
• Plan, coordinate, and implement network security measures that protect data, software, and hardware
• Participate and follow the implementation of IT projects such as upgrades, training, and troubleshooting
• Participate and engage ideas, processes, and actions to improve service, workflow, environment, and culture
• Assist, train and mentor junior technicians
• Perform other duties as assigned

Qualifications :

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