Client Support Specialist

Client Support Specialist Pay : $21 / hr.

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Schedule : Monday-Friday 8am-5pm This role involves clerical and administrative work related to housing applications, rent collection, tenant occupancy, and re-certifications for public housing developments and other assisted housing programs.

The position supports residents and ensures compliance with housing policies, while maintaining accurate records and providing quality customer service.

Key Responsibilities Conduct applicant screenings, intakes, move-ins, and re-certifications in accordance with Admissions and Continued Occupancy Policy (ACOP).

Collect and deposit rent payments, input charges into the system, maintain delinquency reports, and prepare financial records.

Manage resident records in OHSA’s Elite software, ensuring accurate data entry and generating reports as needed.

Complete resident interviews, process income changes, and address lease violations through warnings, notices, and mediation when necessary.

Conduct inspections, including move-in / move-out, housekeeping, and wellness checks, providing professional updates to residents and management.

Support residents by directing them to appropriate services and assisting with reasonable accommodation requests.

Monitor property conditions, curb appeal, and compliance with lease requirements.

Assist with resident events, meetings, and community activities, including setup and cleanup.

Serve as backup for the Community / Assistant Manager in their absence.

Screen and direct visitors, vendors, and stakeholders to the appropriate personnel.

Maintain compliance with operational guidelines, emergency procedures, and data governance policies.

Participate in organizational initiatives, including Trauma-Informed Care, equity, diversity, and inclusion programs.

Requirements High School Diploma / GED.

Minimum 2 years of experience in case management, client services, or social work.

Proficiency in cloud-based applications (Google Workspace preferred).

Must obtain Public Housing Specialist Certification within 12–18 months of hire (maximum three attempts).

Valid Texas Class C Driver’s License.