Service Coordinator

Job Description

Job Description

PAPE’ MATERIAL HANDLING, INC. – CITY OF INDUSTRY, CA

SERVICE COORDINATOR :

Do you love working in an energetic, fast-paced environment? Do you want to be a part of a winning team? Are you a detail person, but also love working with people? If this sounds like you, we would love to hear from you! Pape’ Material Handling, the premier capital equipment dealer in the West, is looking for a Service Coordinator to join their team.

At Pape’, we invest in your growth. From robust training programs to continuous support, we equip our team members with the tools to succeed. In return for your hard work, we offer competitive compensation, exceptional benefits, and a strong work-life balance—all designed to support you and your family.

Make a difference. Grow your career. Join the Pape’ Team!

WHAT YOU’LL DO :

As a Service Coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape’. As a Service Coordinator, you will be in a dynamic, multi-faceted role that ensures our customers have a great experience when they get their equipment repaired or serviced at Pape’. You will be responsible for managing the daily flow of work in and out of the shop service department. Key duties include assigning shop repairs, creating and following up on repair quotes, invoicing shop repairs and delivering exceptional customer service via phone and email. You will also support the Shop Lead in coordinating both customer and internal repairs.

To succeed in this role, you should be detail-oriented, thrive in a fast-paced environment, and bring a positive, solution-focused attitude to the team.

WHAT YOU NEED :

• Excellent computer skills including Word, Excel, Outlook, and the ability to learn our internal computer systems.
• Excellent communication and customer relations skills.
• Ability to thrive in a team.
• Experience working directly with customers and knowledge of the material handling market are preferred.

Compensation : $20.61-29.88 / hr (Depending on Experience)

Why work for Pape’ :

The Pape’ Group maintains a drug-free workplace and as such, requires candidates to successfully pass a pre-employment drug test.