Head of Product Operations

Head Of Product Operations

Shift4 (NYSE : FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.

We are seeking an exceptional Head Of Product Operations to serve as the operational engine of our Product organization. Reporting directly to the Chief Product Officer, the Head of Product Operations will design, implement, and scale the systems, processes, and analytics that enable Product, Engineering and Design to execute with velocity, alignment, and measurable impact. This role combines operational leadership, data-driven rigor, and cross-functional orchestration to transform strategy into outcomesacting as the COO of the Product function.

The Head of Product Operations will own the end-to-end Product Operating System, from roadmap governance and resource optimization to performance analytics and organizational health. This is a high-leverage leadership opportunity for someone who thrives at the intersection of strategy, execution, and scale.

This role is onsite and based at Shift4's Tampa, FL location. Relocation assistance may be available.

Responsibilities

• Design and maintain the Product Operating System : establish and enforce consistent cadences for quarterly planning, roadmap prioritization, KPI reviews, and executive reporting.
• Translate CPO strategy into operational reality : break down priorities into initiatives, milestones, owners, and success metrics.
• Govern OKR / KPI alignment : ensure every product line's objectives roll up to company goals; flag and resolve misalignments early.
• Drive cross-functional synchronization across Product, Engineering, Design, and GTM teams to eliminate silos and accelerate delivery.

Strategic Initiative Execution & Program Management

Communication, Standards & Organizational Effectiveness

Resource Optimization & Organizational Health

Performance Measurement & Continuous Improvement

Leadership Partnership & Operational Leverage

Qualifications