Responsibilities :
Connected Services Admin
- Communication between field, sales, business development managers, clients, and or co-workers
- Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues
- Answers and directs phone calls to appropriate departments
- LiftWatcher + LiftIQ Administrative tasks + help desk monitoring
- Well Management (Creation, deletion, modification, Admin Center)
- User account management
- Basic real time communication troubleshooting
- Local
- Check RTU Address
- Check IP Address
- Account verification
- Well Verification
- ALSC must provide full details of problem and steps they have taken
- CC supervisor & David Pankratz
- Phone Calls
Required Skills :
- Attention to detail
- Initiative
- Creativity
- Excellent written & verbal communication
- Problem solving skills
- Excellent customer service skills
- Good interpersonal and presentation skills
Education and Experience :
- Associate or bachelor’s degree preferred
- Experience on an IT Service Desk a plus
- Knowledge and experience in the use of Ticketing systems preferred
- years of prior support
- iLearn modules L, L (Legacy System)
Compensation :
The pay rate range above is the base hourly pay range that Aditi Consulting reasonably expects to pay someone for this position (compensation may vary outside of this range depending on several factors, including but not limited to, a candidate’s qualifications, skills, competencies, competencies, competencies, experience, location and end client requirements).
Benefits and Ancillaries :
Medical, dental, vision, PTO benefits and ancillaries may be available for eligible Aditi Consulting employees and vary based on the plan options selected by the employee.
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