Talent.com
Customer Success Lead
Customer Success LeadVirtualVocations • Worcester, Massachusetts, United States
Customer Success Lead

Customer Success Lead

VirtualVocations • Worcester, Massachusetts, United States
30+ days ago
Job type
  • Full-time
Job description

A company is looking for a Customer Success Lead (Fully-Remote).

Key Responsibilities

Lead, coach, and develop a high-performing Customer Success team

Define and implement customer success strategies while tracking key performance metrics

Manage renewal and expansion pipelines, ensuring timely contract renewals and identifying growth opportunities

Required Qualifications

Proven experience in SaaS customer success with a strong understanding of customer lifecycle management

Experience driving account growth through upsell, cross-sell, and expansion strategies

Demonstrated ability to lead and develop high-performing teams

Comfortable navigating ambiguity and change in dynamic environments

Data-driven approach to inform decisions and identify opportunities

Create a job alert for this search

Customer Lead • Worcester, Massachusetts, United States

Related jobs
Senior Customer Success Manager

Senior Customer Success Manager

Mimecast • Lexington, MA, US
Full-time
Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things better for our customers.We are loo...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager, SMBBurlington, Massachusetts

Customer Success Manager, SMBBurlington, Massachusetts

Similarweb • Burlington, MA, US
Full-time
At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower over 5,300 custome...Show more
Last updated: 30+ days ago • Promoted
Customer Success Coordinator

Customer Success Coordinator

Allego • Waltham, MA, US
Full-time
This is a great entry point to Allego's award winning Customer Success team for someone who is friendly, tech savvy and values being part of an evolving, amazing team. Allego's Customer Success Coor...Show more
Last updated: 19 hours ago • Promoted • New!
Customer Success Executive

Customer Success Executive

Oxford Instruments • Concord, MA, United States
Full-time
At Oxford Instruments, we enable the world's leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level.With ...Show more
Last updated: 8 days ago • Promoted
Financial Customer Associate - Merrimack

Financial Customer Associate - Merrimack

Fidelity Investments • New Ipswich, NH, US
Full-time
Do you genuinely enjoy making a difference in the lives of others? If you answered “.Financial Customer Associates (FCA) in our Merrimack site. In this full-time position, you can apply your s...Show more
Last updated: 17 days ago • Promoted
Client Success Manager

Client Success Manager

TradeJobsWorkForce • 02476 Arlington, MA, US
Full-time
Client Success Manager Job Duties : Train CS team in the coaching / management process for clients in regards to ...Show more
Last updated: 30+ days ago • Promoted
Director, Agile Delivery, Customer Experience - (Hybrid - Acton, MA or San Diego, CA)

Director, Agile Delivery, Customer Experience - (Hybrid - Acton, MA or San Diego, CA)

Insulet Corporation • Acton, MA, US
Full-time
Director Of Agile Delivery, Customer Experience.The Director of Agile Delivery, Customer Experience is responsible for leading corporate functional groups, and external development partners, for th...Show more
Last updated: 9 days ago • Promoted
Version2.ai Customer Success Manager

Version2.ai Customer Success Manager

Givzey • Newton, MA, US
Full-time
Givzey's Customer Success Managers are the backbone of our relationships with our customer base.Each is responsible for managing a defined book of business to ensure customers successfully deploy, ...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager - Unified Factory

Customer Success Manager - Unified Factory

Magna • Lowell, MA, US
Permanent
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and r...Show more
Last updated: 30+ days ago • Promoted
Customer Success Engineer

Customer Success Engineer

SAP • Burlington, MA, US
Full-time +1
At SAP, we keep it simple : you bring your best to us, and we'll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to h...Show more
Last updated: 19 hours ago • Promoted • New!
Business Operations Manager, Customer Success

Business Operations Manager, Customer Success

Locus Robotics • Wilmington, MA, US
Full-time
Business Operations Manager, Customer Success.Locus Robotics is a global leader in warehouse automation, delivering unmatched flexibility and unlimited throughput, and actionable intelligence to op...Show more
Last updated: 30+ days ago • Promoted
Customer Success Specialist

Customer Success Specialist

Financial Statement Services, Inc • Lincoln, RI, US
Full-time
Quick Apply
Join Team FSSI and Become an Employee-Owner!.Opening its doors over 45 years ago, FSSI is a leading document outsourcing company servicing Fortune 500 companies in the financial, banking, insurance...Show more
Last updated: 8 days ago
Sales & Customer Success Associate

Sales & Customer Success Associate

XRHealth • Needham, MA, US
Full-time
Quick Apply
At XRHealth, we’re redefining how healthcare is delivered.Using immersive virtual reality (VR) and digital health technology, we empower patients and providers with cutting-edge therapeutic t...Show more
Last updated: 30+ days ago
Success Manager

Success Manager

Northeastern University • Lexington, MA, US
Full-time
Manage the student experience for specific programs within the EDGE team's portfolio to deliver on Northeastern's values around experiential learning. KEY RESPONSIBILITIES & ACCOUNTABILITIES.Adv...Show more
Last updated: 6 days ago • Promoted
Staff Engineer - EDA Customer Success

Staff Engineer - EDA Customer Success

1010 Analog Devices Inc. • Wilmington, MA, United States
Full-time +1
NASDAQ : ADI ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologie...Show more
Last updated: 30+ days ago • Promoted
Senior Customer Success Engineer

Senior Customer Success Engineer

Veracode • Burlington, MA, US
Full-time
Senior Customer Success Engineer.Looking for an innovative, high-growth, multi-award-winning company in one of the hottest segments of the security market? Look no further than Veracode!.Ve...Show more
Last updated: 29 days ago • Promoted
Customer Success Manager

Customer Success Manager

Magna • Lowell, MA, US
Permanent
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and r...Show more
Last updated: 28 days ago • Promoted
Customer Success ManagerRemote / Newton, MA / Denver, CO

Customer Success ManagerRemote / Newton, MA / Denver, CO

Paytronix • Newton, MA, US
Full-time
Paytronix is a cloud-based digital guest engagement platform for the hospitality industry.Our innovative, unified platform provides loyalty programs, online ordering, gift cards, branded mobile app...Show more
Last updated: 30+ days ago • Promoted
Customer Success Manager

Customer Success Manager

Stratasys • Waltham, MA, US
Full-time
Stratasys is a world leader in 3D printing! Stratasys is leading the global shift to additive manufacturing with innovative 3D printing solutions for industries such as aerospace, automotive, consu...Show more
Last updated: 30+ days ago • Promoted
Client Success Manager (Manufacturing Division)

Client Success Manager (Manufacturing Division)

demandDrive • Waltham, MA, US
Full-time
Quick Apply
Drive is an industry-leading integrated sales and marketing agency with over 400 employees, headquartered in the Greater Boston Area. Drive provides B2B clients with a comprehensive suite of solutio...Show more
Last updated: 18 days ago