Collections Support Specialist

A company is looking for a Collection Support 2.

Key Responsibilities

Handle inbound and outbound collection calls and manage emails in a shared group inbox

Negotiate payment and resolve delinquent account balances while educating customers on terms and payment methods

Utilize multiple systems for decision-making in collections and perform skip tracing on required accounts

Required Qualifications

High School Diploma with 1-2 years of experience in a related field

At least one year of transportation industry customer support experience

Basic accounting knowledge and skip tracing skills

Ability to maintain confidentiality and manage time effectively

Self-motivated with a results-oriented approach