Quality Support Operator
Rose InternationalCary, NC, US6 days ago
Job type
- Full-time
Job descriptionBachelor’s degree or equivalent experience required Independently perform important areas of standard professional-level work that typically require processing and interpreting, more complex, less clearly defined issues Manage internal Customer Service projects to be conducted on time, within quality, and cost Facilitating the timely completion of FDA-regulated updates Simultaneously manages multiple Update revisions / projects at any given time Works closely with Product Support Teams / Business Units and Data Management Teams to ensure install base accuracy and data integrity for FDA Compliance Reporting Organizes, prepares, and tracks FDA-regulated customer Safety Advisory Notices for all patient safety recalls Ensures proper customer signatures are obtained via electronic tracking and reporting Identifies and executes the project’s implementation strategy in accordance with Industry Regulations for timely communication of patient safety recalls Proactively identifies areas of risk with non-compliance to industry regulations for patient safety recalls and non-mandatory updates Manages project milestones to ensure on-time completion and identifies, with anticipation, actions required to keep them on track Provides status updates and escalations to various levels of management when compliance and on-time completion are at risk Provides reports on progress and actions regularly by researching, documenting, and presenting findings Maintains professional and courteous communication with internal and external customers to ensure smooth, clear, concise, and timely communication of all types Ensures labor and travel reimbursements are achieved by monitoring and tracking on-time completion Contacts are with a diverse multi-national audience, including all 13 Invivo / Invitro Business Lines, Business Areas, External Customers, Regional Support Center, Customer Care Center, Education Services, CSML, Finance, Services Marketing, Customer Administration, Business Process Engineering (Quality), and Regulatory Affairs This position may suit you best if you are familiar with what is below and would like to develop your career with a client Knowledge of SAP is a plus, but not required Ability to handle semi-complex to complex projects and determine the critical path to improve timely performance Strong communication skills needed, both verbal and written Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.
Date Posted : 09 / 29 / 2025
Hiring Organization : Rose International
Position Number : 489190
Industry : Manufacturing
Job Title : Quality Support Operator
Job Location : Cary, NC, USA, 27511
Work Model : Hybrid
Work Model Details : Hybrid working 3+ days in the office
Shift : 8 AM to 5 PM
Employment Type : Temp to Hire
FT / PT : Full-Time
Estimated Duration (In months) : 13
Min Hourly Rate ($) : 30.05
Max Hourly Rate ($) : 30.05
Must Have Skills / Attributes : Compliance, Customer Service, FDA
Nice To Have Skills / Attributes : SAP
Experience Desired : Knowledge of SAP is plus (3-4 yrs)
Required Minimum Education : Bachelor’s Degree
- C2C is not available
Job Description
Required Education :
Required skills to have for the success of this role :
Qualifications / Skills / Experience :
The Key Working Relationships for this position :
Benefits :
For information and details on employment benefits offered with this position, please visit here. Should you have any questions / concerns, please contact our HR Department via our secure website.
California Pay Equity :
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.
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Quality Support • Cary, NC, US
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