Technical Application SpecialistAbbott • Miami, Florida, United States
Technical Application Specialist
Abbott • Miami, Florida, United States
4 days ago
Job type
- Full-time
Job descriptionLead complex instrument and reagent integrations at customer sites, collaborating with project managers to execute technical plans. Conduct entrance interviews to assess customer needs and manage expectations; plan and oversee the integration process. Provide onsite operations training to customers. Manage integration timelines and conduct exit interviews to present results and secure customer buy-in. Deliver technical support onsite and remotely for hardware, software, and reagent issues; troubleshoot and resolve performance concerns to improve customer self-sufficiency. Accurately document complaints and resolutions in the CAPA system; contribute to continuous improvement by identifying product and process gaps. Act as a Subject Matter Expert (SME) for internal teams, influencing sales, service, and support strategies. Provide feedback on new product performance and customer usability to drive design improvements. Support account management in critical situations, collaborating across sales and service teams. Maintain technical proficiency and adhere to defined work processes, safety guidelines, and documentation standards. Manage project, time, and customer accounts to align with organizational priorities and sales objectives. High visibility role influencing customer satisfaction. Operates independently with broad discretion; collaborates across teams and functions. Drives CAPA effectiveness through accurate documentation and resolution of customer concerns. Upholds integrity and transparency in all customer and internal interactions. Bachelor’s degree in Clinical Laboratory Science / Medical Technology, Chemistry, Biology or other Health Science related fields Two (2) years’ experience in Clinical Laboratory environment, technical call center, or Abbott Diagnostics products Bachelor's Degree in Medical Technology or Science Four (4) years’ experience in clinical laboratory environment, preferably Chemistry and Immunoassay at hospital, clinic, reference lab or physician office laboratory.
The Opportunity
- This is a field-based position, with 90% or more travel expectation.
- Qualified candidates must currently live in the territory, near a major airport.
- Preferred Locations : MA, CT, NY, NJ, PA, GA, FL or East region for a strong candidate
- Must have a Valid Driver’s License.
What You’ll Work On
Provide primary support to ADD customers and field personnel for the most complex instruments, focusing on onsite integration, assay training, and troubleshooting.
Serve as a key resource for resolving instrument and reagent issues both onsite and remotely, and ensure all relevant information is documented in the complaint handling system.
Required Qualifications
Preferred Requirements
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Technical Application Specialist • Miami, Florida, United States
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