Sales & Service Lead - Fashion Island Job at ALO in Newport Beach

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Overview The Sales & Service Lead is integral to elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-led environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.

Responsibilities Sales & Service Leader : Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching

Continue to build the client relationship daily with our customers

Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities

Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed

Business Leader : Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized

Demonstrate strong business acumen by leveraging metrics to support business-driving strategies

Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests

People Leader : Leads by example and inspires staff in daily operations and guest experience

Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent

Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader

Business Partner : Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed

Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)

Qualifications 2+ Years prior work experience in a client-centric, sales environment

Proven leadership capabilities demonstrating excellent decision making

Values feedback, receptive to receiving feedback and eager to provide

High energy, upbeat and enthusiastic with the ability to integrate fun and work

Self-motivated with a desire to achieve results and excel individually, and as a team

Excellent interpersonal and written communication skills

Aligns with and embodies Alo’s guiding principles

Job Level : Associate

Employment details The Sales & Service Lead is full-time and requires 32-40 hours per week fulfilling the job description as stated above. To build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to have open availability and are expected to work variable shifts including peak days and weekends. All employees without exception are expected to be able to work during the company’s Blackout period, from the week of American Thanksgiving (including Black Friday and Thanksgiving weekend) through the end of the holiday season (the 1st week of January).

Perks Generous employee discount for Bella+Canvas, ALO, and free membership to ALO Wellness, with access to hundreds of streaming fitness and yoga classes with top instructors

Competitive medical, dental and vision plan options, and enhanced additional benefits such as free virtual access to mental health providers and new parent support for employees and dependents (Full-Time Employees)

401K with company matching (Full-Time Employees)

Monthly Store Incentives

Clothing Allowance

Free yoga classes at any of our Sanctuaries

Compensation The Company’s Lead base pay ranges from $22.00-$26.00 per hour in Newport Beach, CA. Leads are eligible to participate in the Company’s Monthly Store Incentive bonus program, which may increase total compensation. This range is one component of the total rewards package, which may include clothing allowance, employee discount, 401K, medical / dental / vision plans, commuter benefits, and ALO Wellness. For CA residents, Job Applicant Privacy Policy is available HERE.

Additional Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Other

Industries : Retail Apparel and Fashion

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