Contact Center Operations Analyst

A company is looking for a Contact Center Operations Analyst I.

Key Responsibilities

Gather, analyze, and interpret contact center data to prepare reports for leadership

Identify operational improvement opportunities and prepare financial and quality impact analyses

Support the development and maintenance of dashboards to assess operational performance and identify trends

Required Qualifications

Bachelor's degree required

0 - 2 years of related experience or equivalent experience

Experience working in a contact center preferred

Expertise in collecting, analyzing, and monitoring data preferred

Ability to support ongoing training programs related to service, quality, and efficiency