Director of Mentoring in the School of Business

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Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is :

Grade : Management_Executive 610

Pay Range : $126,800.00 - $228,300.00

Job Description

Job Profile Summary :

The Director, Mentor Operations is a prominent executive leader tasked with leading, developing, and supporting faculty mentoring initiatives. The mission is to offer unmatched, invaluable support to students as they navigate their paths to further opportunities. Working closely with program-level leaders and the WGU leadership team, the Director designs and implements policies, practices, and a culture of excellence to enhance student success outcomes and foster a highly engaged program mentoring faculty.

In addition to communicating clear performance expectations, the Director supports senior and front-line managers in achieving program-level performance consistent with university key performance indicators. This includes demonstrating leadership principles, upholding cultural beliefs, and ensuring accountability in meeting student support expectations. Emphasizing operational excellence, the Director relies on data to drive positive impacts on WGU's key results (Completion, Return for Graduates, and Equity) through student-centered outcomes.

With budgetary and direct line responsibilities, the Director oversees hiring, retaining, managing, and developing qualified faculty and leaders to deliver personalized mentoring support at scale. This role requires a data-driven problem solver, an innovative and trusted collaborator, an ambassador for change, and a strong culture champion dedicated to fostering a diverse and psychologically safe workplace.

Essential Functions and Responsibilities :

• Contribute to, embrace, and implement the shared vision and strategy.
• Lead personnel, processes, and innovation in Mentoring.
• Direct hiring, performance management, development, and retention of faculty and staff.
• Focus on effective workforce planning to support significant growth while optimizing unit economics.
• Exhibit sound financial stewardship to achieve successful student, program, and school / college outcomes.
• Set clear and achievable goals for mentoring based on strategic priorities.
• Ensure a culture of continuous improvement, experimentation, measurement, and learning from data to enhance mentoring quality.
• Collaborate with academic and administrative leadership, faculty, and team members across the university.
• Serve students individually and at scale to achieve key results in student success.
• Contribute to WGU's culture and practices in line with its brand, differentiation, and desired employee experience.
• Perform other related duties as assigned.

Knowledge, Skill and Abilities :

Job Qualifications :

Minimum Qualifications :

Preferred Qualifications :

Additional Responsibilities :

Physical Requirements :

Disclaimer : This Job Description has been designed to indicate the general nature, essential duties, and responsibilities of work performed by employees within this classification. It does not contain a comprehensive inventory of all duties, responsibilities, and qualifications that are required of the employee to do this job. Duties, responsibilities and activities may change at any time with or without notice. This Job Description does not constitute a contract of employment and the University may exercise its employment-at-will rights at any time.

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Position & Application Details

Full-Time Regular Positions (classified as regular and working 40 standard weekly hours) : This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave.

How to Apply : If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday.

Additional Information

Disclaimer : The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive.

Accommodations : Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.

Equal Employment Opportunity : All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.