LMS Team Supervisor

LMS Team Supervisor

The New York City Department of Correction (DOC) is an integral part of the City's evolving criminal justice system, participating in reform initiatives and strategies aimed to move the city towards a smaller jail system without compromising public safety. The DOC is responsible for maintaining a safe and secure environment for our employees, visitors, volunteers, and people in our custody. Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledgeable experts. The Training and Development Division is charged with maintaining accurate staff training records as per local, state and federal regulations, as such we have implemented the use of a Learning Management System (LMS) to maintain all training records agency-wide. The LMS Administrator would be charged in maintaining, troubleshooting the DOC's Learning Management System and supervising a team of LMS Associates. Under the Nunez Consent Judgement, the LMS is implemented to track and maintain accurate staff training data and reduce the use of paper tracking for training as well as the ease of access to training information for the Nunez Federal Monitoring Team. Reporting to the Deputy Director of Training Operations, the LMS Administrator will oversee and supervise the use of the Cornerstone on Demand (CSOD) Learning Management System. As the lead member of the Learning Management Support team, the qualified candidate will be responsible for administering, supporting, working to continuously improve the daily operations of the LMS. Their responsibilities will include but not be limited to, supervising the work of a team of four (4) LMS associates, acting as a point of contact for training participants, addressing inquiries, providing necessary information, and solving issues related to enrollment, attendance, tracking, scheduling. Providing support and resources to facilitators to ensure successful delivery of training sessions, conducting regular check-ins with facilitators to gather feedback and address any concerns. Maintaining accurate records of training activities, attendance, and participant evaluations. Generating and analyzing reports on training effectiveness and providing recommendations for improvement. The selected candidate will contribute to the development of processes and standard operating procedures for the LMS administration and training coordination functions; work with technical / subject matter experts to develop and maintain online courses and learning content and curate and organize content within the LMS to optimize accessibility and user experience. Responsibilities will also include generating reports on LMS usage and performance and providing data-driven recommendations for system improvements and to ensure data accuracy and system integrity.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his / her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.