Patient Access Specialist
An employer is looking for a Patient Access Representative to sit in the Jacksonville, Florida area. This person will be responsible for taking 75-80 inbound calls / day (sometimes outbound) from patients to schedule outpatient imaging.
He / she will be reviewing orders then enter patient demographics, verify insurance eligibility, schedule the necessary procedure and collect payments.
- Measure on call quality, productivity and call metrics
- Scheduling imaging appointments
- Will make outbound calls as working through patient queues
- Responsible for accurate and safe scheduling
- Goals based on factors like collections, productivity, quality and call metric objectives
- Complete compliance documentation and consent forms
- Must consistently meet quality / productivity objectives for 3 months before being offered the opportunity to go remote
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.
We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.
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- Call center experience
- Scheduling experience
- Registration experience
- Healthcare industry experience
- Insurance Verification Experience
- EPIC experience
- Proven customer service experience
- Experience managing high volume client / patient activity with accuracy
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