Order Fulfillment Coordinator
Job Description
Job Description
Must have experience fulfilling online orders in a warehouse setting.
Supervise the daily operations of the order fulfilment team. Distribute and monitor workload, motivate team to ensure orders are picked, packed and shipped in accordance with daily fulfillment guidelines.
Develop and maintain an efficient and motivated warehouse work force.
On a daily basis, organize workload throughout the department to maximize efficiency and meet company goals.
Ensure department shipping system is updated with current software
Monitor individual and team productivity, and drive continuous productivity improvement through process enhancements and one on one coaching.
Research and resolve pick and ship reported errors, and initiate efforts to prevent reoccurrence by addressing the root cause.
Train new hires and existing employees on processes and procedures, as needed.
Record and monitor staff attendance, approve PTO and perform annual performance evaluations.
Provide department, productivity and efficiency reporting.
Maintains clean, safe and organized warehouse environment in accordance with department standards.
Serve as back up to the QC / Training Supervisor.
Open or close the warehouse at the beginning and end of assigned shifts, or outside normal working hours, as required.
Team player with strong leadership skills.
Ability to work in a fast-paced work environment and adapt to change.
Customer focused, flexible, innovative.
Attention to detail and accuracy.
Solid communication skills, able to speak in front of a group, solve problems, read, write and converse in English.
Safety program compliance and basic hazmat knowledge.
Forklift certified.
Advanced computer skills, including the ability to navigate screens, send and receive email, perform word processing and spread sheeting tasks.
Proficient in WMS and ERP systems, and able to use shipping systems, (USPS, FedEx, UPS, etc.).
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