Office Administrator (Insurance Verification and Authorization) Temp-to-Hire

Office Administrator

FlexStaff is seeking an Office Administrator with experience in Healthcare Insurance Authorization and Medical Billing for our client, a Prosthetics and Orthotics Lab. Schedule : Monday-Friday, 8 : 30am-5 : 30pm. This is a Temp-to-Hire role. In this role you will be responsible for providing clerical support, answering phone calls and obtain accurate insurance information, verification, and pre-authorization. The ideal candidate would have at least three years of healthcare billing / collections experience.

Responsibilities

1. Front Desk Management : Greet and welcome patients as they arrive. Check in patients and schedule appointments.

2. Appointment Scheduling : Manage and coordinate appointment scheduling for multiple healthcare providers. Reschedule or cancel appointments as necessary.

3. Patient Registration : Collect patient information, insurance details, and relevant medical history. Ensure all necessary paperwork is completed accurately.

4. Telephone Communication : Answer phone calls promptly and professionally. Respond to inquiries from patients, family members, and other healthcare staff. Relay messages to appropriate staff and follow up on patient calls.

5. Record Keeping : Maintain and update patient records using electronic health record (EHR) systems or paper files. Ensure confidentiality and compliance with HIPAA regulations.

6. Billing and Insurance : Verify patient insurance eligibility and benefits. Collect co-pays and payments from patients. Assist patients with billing questions or concerns.

7. Medical Correspondence : Prepare and send out correspondence, such as appointment reminders and follow-up letters. Ensure the efficient handling of incoming and outgoing medical records and correspondence.

8. Office Management : Maintain a clean and organized reception area. Order and manage office supplies as needed. Collaborate with other staff to ensure smooth office operations.

9. Support Healthcare Providers : Assist medical professionals with administrative tasks as needed. Prepare charts for daily appointments and ensure all necessary documents are available.

10. Customer Service : Provide exceptional customer service to patients and their families. Address patient concerns and complaints with professionalism and empathy.

The salary range for this position is $21-$23 / hour. It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed / religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex / gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent's sexual or other reproductive health decisions, or other characteristics protected by applicable law.