Workforce Support Specialist| Help Desk Support in Farmers Branch, TX or Ontario, CA

Overview

Workforce Support Specialist | Help Desk Support in Farmers Branch, TX or Ontario, CA

In-Office : 1507 LBJ Freeway, Suite 400, Farmers Branch, TX 75234 or 3633 Inland Empire Blvd., Ontario, CA 91764

Schedule : Monday - Friday, 7AM - 4PM (flexible) PST (9AM-6PM CST)

Changing Lives One Day at a Time

Position Summary

The Workforce Support Specialist is expected to deliver high-quality support utilizing outstanding customer service skills and techniques that promote customer usability and satisfaction for multiple workforce time and attendance management tools.

Help desk tickets include inbound / outbound calls, emails, and in-person support of database administration, maintenance, analysis, reporting, processes, and hardware troubleshooting. This position requires significant contact with internal and external business customers along with IT vendors.

Your Opportunity

To perform the job successfully, an individual should demonstrate the following competencies :

• Total commitment to customer satisfaction and service
• Ability to effectively communicate and troubleshoot at all levels within an organization
• Ability to research issues independently and identify the root cause of the issue using knowledge and experience
• Timely, accurate, and complete responses to inquiries, both orally and written
• Consistently and effectively escalate resolution delivery delays to management
• Ability to manage multiple competing priorities
• Ability to work both independently and as a part of a team
• Readily exchange ideas for innovation and adaptability for continuous improvement

Your attributes

Compensation and Benefits

The anticipated hourly base salary for this position in the US is $18.00 to $19.50. This range does not include any other compensation components or benefits. The actual hourly base salary offered depends on factors such as qualifications, years of relevant experience, skills, education, certifications, and location.

Additional benefits package for full time colleagues includes :

About EmployBridge

EmployBridge is the largest light industrial staffing supplier in the United States and a preeminent resource for professional staffing. We offer local expertise and service through our 400+ branches. We provide a full range of employment solutions, from recruiting and pre-screening high-performance candidates, to delivering expertise in risk management and on-site services.

We offer a competitive benefits package that includes Medical / Dental / Vision, prescription drug benefits, 401(k), paid time off and holidays, a wellness program, and more. We also offer a variety of career paths and encourage promotion from within. We operate an entire family of specialty staffing companies, including ResourceMFG, Select Staffing, ProLogistix, ProDrivers, RemX Specialty Staffing, Westaff, and Remedy Intelligent Staffing.

For more information, visit us at www.employbridge.com. EmployBridge is an Equal Opportunity Employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, genetic information, or any other characteristic protected by federal, state or local laws.

Equal Opportunity

This employer is required to notify all applicants of their rights pursuant to federal employment laws. Review the Know Your Rights notice from the Department of Labor.

J-18808-Ljbffr