Intune Support Specialist

Job Description

Job Description :

• User Support : Provide first-level support to end-users encountering problems with Intune devices, applications, and policies.
• Endpoint Enrollment : Assist with the enrollment of new devices into Intune, ensuring they are configured correctly for company use.
• Application Management : Help users with installing, updating, and troubleshooting applications deployed through Intune.
• Security Policies : Assist in implementing and troubleshooting security policies, including conditional access and compliance settings.
• Profile Configuration : Aid in setting up user profiles, email accounts, and device settings in compliance with organizational requirements.
• Remote Troubleshooting : Provide remote assistance to resolve technical issues on Intune-managed devices.
• Documentation : Maintain detailed records of support interactions, resolutions, and common issues to create a knowledge base.
• User Training : Educate end-users on best practices for using Intune-managed endpoints and applications.
• Collaboration : Collaborate with Tier 3 support team for complex issues that require escalation.

Meet Your Recruiter

Rama Nikhil