New Patient Liaison

Since 2012 NYKI has helped more patients with ketamine infusions than any other clinic in the country to help solve our mental health crisis.

NYKI’s caring and supportive patient care team is led by Founder and Medical Director, Dr. Glen Brooks, who is generally recognized as the nation's leading practitioner of this breakthrough therapy.

Check out nyketamine.com for more information on the personalized, private care delivered at 3 convenient locations in Manhattan, Melville and White Plains.

Summary

The New Patient Liaison is responsible for completing tasks and coordinating processes related to new patient inquiries and referrals from multiple sources for the practice.

Role and Responsibilities

• Manage all aspects of Customer Relationship Management system - including but not limited to :
• Manage lead communication from initial inquiry to scheduling appointments
• Scheduling physician initial intake calls with prospective patients
• Schedule new patient appointments in EMR
• Ensure smooth transition for when another team member is covering.
• Ensure accurate data reporting.
• Identify work flow issues and solutions.
• Manage patient feedback / outcome system - including but not limited to :
• Follow up with patients whose score decreased - offering appointments.
• Partner with a clinical team member when appropriate - in speaking with patients whose score decreased and have clinical questions.
• Look at ways to increase patient participation / response in feedback / outcome platform.
• Track and perform patient check-ins for those patients that are not following their MD recommended treatment plan.
• Track and manage all no-show patients throughout NYKI.
• Maintain confidentiality.
• Other duties as assigned.

Qualifications and Education Requirements

• High school diploma or equivalent
• Previous medical office experience required

Preferred Skills

• Ability to work independently and as part of a team
• Excellent customer service skills
• Computer literacy
• Ability to learn and work within Microsoft Office, Go High Level, OutcomeMD as well as other required software tools and applications.
• Ability to learn and work with enterprise VoIP phone system.
• Ability to learn and work within enterprise EMR
• Ability to work with individuals and groups from diverse populations
• Excellent verbal and written communication skills
• Ability to enter data efficiently, timely and correctly in order to meet deadlines
• Good planning and organizational skills
• Ability to multi-task
• Ability to effectively manage time to meet deadlines
• Maintain and support the mission and goals of the organization
• Ability to thrive in a fast-paced environment

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.