Workforce Management Specialist

A company is looking for a Workforce Management Specialist I.

Key Responsibilities

Develop advanced workforce management reporting and automated scheduling systems

Create and manage daily, weekly, and monthly schedules for per diem and volunteer counselors

Monitor real-time call volumes and agent availability, making staffing adjustments as needed

Required Qualifications

3+ years of Contact Center Workforce Management experience or related skills preferred

High school diploma or GED required; Bachelor's degree preferred

Experience with SQL and Power-Bi is preferred

Experience within social service / mental health / crisis work settings preferred

Must be 18 years of age or older and have high-speed internet with a quiet workspace