IT Help Desk Specialist

Company Description

Headquartered in Houston, Texas, Nutex Health Inc. (NASDAQ : NUTX) is a healthcare management and operations company, founded in 2011. The company comprises two divisions : the Hospital Division, which operates micro-hospitals, specialty hospitals, and hospital outpatient departments (HOPDs) across 24 facilities in 11 states, and the Population Health Management Division, which manages provider networks such as Independent Physician Associations (IPAs). Through our Management Services Organization (MSO), we provide management, administrative, and support services to our affiliated hospitals and physician groups.

Role Description

We seek an IT Help Desk Specialist to answer phone calls, create service tickets, and help company employees resolve hardware and software issues. You will work with other IT team members, other departments, and company-owned hospitals to solve issues via telephone or escalate them to the appropriate person or group. An excellent IT Help Desk Specialist must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient when dealing with demanding customers. The goal is to create client value that will help preserve the company's reputation and business.

KEY RESPONSIBILITIES :

Own & Maintain SOX ITGCs

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and investigative questions.
• Device and user provisioning.
• Determine the best solution based on the issue and customer needs.
• Walk the customer through the problem-solving process.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in service tickets.
• Follow-up and update customer status and information.
• Pass on any customer feedback or suggestions to the appropriate internal team.
• Identify and suggest possible improvements to procedures.
• Act as backup for other team members, as needed.
• Other duties assigned in support of the organization.

QUALIFICATIONS :