Technical Support Specialist

Job Description

Job Description

The position will start off remote then transition to in office in Hendersonville, TN once our office is open. Currently only considering local candidates.

Firefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Technical Support Specialist to join our team in Hendersonville, TN! The Technical Support Specialist is responsible for providing a variety of first level technical support to internal and remote users which is essential to the viability of the Credit Union’s IT systems.

Primary Responsibilities :

• Providing day-to-day operations support for the Credit Union’s Helpdesk support service which includes identifying and resolving user's technical issues in a timely manner.
• Managing the helpdesk ticketing system to prioritize and assign tickets to the responsible party. This includes documenting all support interactions in the Help Desk ticketing system (ServiceDesk).
• Performing Active Directory users and objects management in accordance to department standards.
• Analyzing system documentation and presenting to user, either in writing or verbally, the proper procedures, and / or system features to resolve operational issues.
• Responding to requests for technical assistance in person, via phone, or using remote support tools.
• Identifying and escalating situations requiring urgent attention.

Basic Qualifications :

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.