Founding Customer Success Leader

About Clearly AI

Clearly AI accelerates enterprise security and privacy reviews. Our platform helps users complete threat models, privacy impact reviews, and vendor risk evaluations in a fraction of the time. We are a seed-stage company of security and AI experts backed by strong investors including Y Combinator, Basis Set Ventures, and Argon Ventures.

You'll be working closely with the founders and our rapidly-growing customer base, including leaders from Fortune 500s.

The Role

We're hiring our first Customer Success Leader to ensure our customers achieve fast, measurable outcomes with Clearly AI and to lay the foundation for our CS function. This is a hands-on, high-impact role : you'll partner with security, GRC and compliance leaders by optimizing their workflows and enabling them to adopt innovation more rapidly while building the processes, playbooks, and tools to maintain and grow customer relationships critical to our growth path.

If you're excited about building momentum and being the voice of the customer inside a fast-moving YC-backed startup, we'd love to meet you.

What You'll Do

• Own the post-sales journey

onboarding, training, adoption, renewals, and expansions

guide CISOs, compliance, and security teams to achieve measurable ROI

create onboarding and success playbooks, customer resources, and health metrics

monitor account health, identify risks, and proactively manage renewals

partner with Product / Engineering to bring customer insights directly into our roadmap

establish key CS metrics and process, such as driving regular customer meetings, socializing future roadmap releases, and set the foundation for hiring as we expand

take over the proof of value process and workflow, and integration mapping as Clearly proves organizational impact

What We're Looking For

Bonus Qualifications

Why Join Clearly AI?

Direct path to leadership opportunities as the company scales

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