Sales Administrative Assistant

JOB DESCRIPTION

We are looking for an Administrative Coordinator to support one of our real estate clients in MA. This AC will be calling outbound to current and potential customers for home quotes and offers. Responsibilities

• Handle inbound and outbound customer calls to provide company information & schedule appointments.
• Make up to 40-50 follow-up phone calls daily - (No cold calls).
• Utilize company scripts.
• Send emails, texts, and handwritten notes to our lead database.
• Update customer interaction in CRM to ensure efficient lead management.
• Manage Multiple Excel Spreadsheets.
• Provide support to Management and the Real Estate Team.
• Assist with special projects and tasks as needed.
• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Communicate frequent customer suggestions to the team to troubleshoot
• Keep track of customer accounts and make updates with new account information as necessary
• Utilize scripts to handle difficult customer situations and bring them higher up, if necessary
• Create records of customer interactions and follow up to ensure all questions have been answered

REQUIRED SKILLS AND EXPERIENCE