Patient Access Representative - PT / Days- Mercy Jefferson

Patient Access Representative

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and therefore must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details : Location Mercy Hospital Jefferson 1400 US Highway 61 Festus, MO 63028 Premium Pay for working in the ED! Hours / Schedule Part-Time / Days

Qualifications : Education : High school diploma or equivalent. Experience : One year of applicable medical office experience. Skills and Abilities : Knowledge of medical terminology, insurance practices, and billing procedures. Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role. Proficiency in basic computer skills, including data entry and word processing. Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy. Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation. Ability to maintain confidentiality and follow privacy policy / procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role. Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure. Problem resolution skills - ability to address patient concerns, complaints, and issues in a professional and timely manner, escalating complex problems to appropriate personnel when necessary.

Why Mercy? From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.