Customer Service Representative

Job Description

Job Description

Description :

CarShield is seeking talent to join its growing Customer Service team. This role is responsible for handling incoming calls from existing customers, dealing with a wide variety of customer issues. Successful candidates will have excellent communication and customer service skills, strong work ethic, and be motivated by goals and putting their problem-solving skills to use!

Reporting to the Customer Service Manager, this position is responsible for :

• Answering inbound calls from existing customers.
• Assisting customers with general inquiries, making payments, and questions regarding claims.
• Handling customer concerns and escalating issues as needed, ensuring all efforts are made to retain existing customers.
• Working with finance and administration.
• Maintaining a consistently positive attitude and customer first approach to deliver stellar service to all customers.
• Maintaining current knowledge of products and services offered.
• Other tasks as assigned.

Pay Rate and Benefits for Customer Service Representative :

Requirements :

Requirements for Customer Service Representative :