Director of Operations (New Program)

Job Description

Job Description

The salary range is based on several factors, including, but not limited to, overall experience, relevant experience, education level, certifications, applicable skills, and expertise.

Hybrid : 4 days in office / 1 day remote

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City’s most vulnerable residents, people on the streets or in areas unfit for human habitation, “lighting the path home, one person at a time.” Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Job Summary

Reporting to the Program Director, the Director of Operations ensures that the operations of the facility including maintenance, repair, fire safety, kitchen operations, and security comply with regulatory agency policies and procedures. The Director of Operations works in collaboration with the Director of Social Services and clinical staff to ensure the safety of all clients. The Director of Operations supervises all operations staff. The Director of Operations will be an active listener and provide high quality customer service and respond by exhibiting cross-cultural awareness with the ability to promote and contribute to an equitable and inclusive anti-racist organizational culture and environment.

Key Responsibilities & Essential Functions

Program / Facilities

• Manages and ensures that performance-based incentives and all other operations related goals of the program are met effectively.
• Oversees implementation of organizational and program policies and procedures.
• Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
• Meets weekly with all direct reports for individual supervision.
• Oversee all security staff.

Ensures all fire safety guidelines are executed and documented as required.

Ensures all operations equipment and appliances are in good working order.

Ensures all operations equipment and appliances are in good working order and provides recommendations for repair, upgrade or replacement.

Oversee implementation of and compliance with Urban Pathways’ Closed-Circuit Television (CCTV) Monitoring and Recording of Public Areas for safety and security purposes.

Administrative

Community Relations

Communication

Performs all other duties as assigned and as required.

Qualifications, Education and Experience

Skills & Competencies

Licenses

Capabilities

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include :