Service Engineer

Service Engineer

at Blueprint Technologies Remote

Who is Blueprint?

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States.

Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries.

We’re bold, smart, agile, and fun.

What does Blueprint do?

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business.

We connect strategy, business solutions, products, and services to transform and grow companies.

Why Blueprint?

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career, your ability to make an impact is amplified when you join one of our teams.

You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds.

At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions.

We guarantee you won’t find a better place to work and thrive than at Blueprint.

We are looking for a Service Engineer to join us as we build cutting-edge technology solutions! This is your opportunity to be part of a team that is committed to delivering best-in-class service to our customers.

Are you a seasoned technical support professional with a passion for digital advertising? As a Service Engineer, you'll provide advanced technical support for online advertising global sales teams.

Your primary focus will be on supporting paid search results on platforms such as Bing, AOL, and Yahoo!. Collaborate closely with internal teams to drive product improvements, resolve complex issues, and ensure customer satisfaction.

This role requires a strong customer service mindset, technical expertise, and the ability to thrive in a fast-paced environment.

Responsibilities :

• Perform deep technical investigations to isolate and solve complex performance issues for Advertising customers and partners.
• Resolve customer issues in accordance with service level agreements (SLAs), balancing speed and quality.
• Contribute to product improvements by filing bugs, design change requests, and assisting developers in fixing and shipping them to production.
• Drive root cause analysis and service improvements in partnership with various engineering teams.
• Communicate effectively with sales teams and partners by composing timely Global Alerts and issue visibility correspondence.
• Create process and troubleshooting documentation to enable knowledge sharing across support teams.
• Conduct data and trend analysis to provide insightful customer stories and influence product roadmaps.
• Collect and align customer feedback on products and services, acting as the voice of the customer.
• Provide thought leadership to influence strategy when engaging with customers and partners.
• Drive revenue upsell opportunities by identifying and recommending customer-centric optimization opportunities.
• Prioritize and deliver against client planned technical initiatives, including consultations and implementations.
• Support effective rollouts of new pilots and features, ensuring stable and low friction releases globally.
• Anticipate customer issues and design and automate platform checks to engage with Engineering proactively.

Qualifications :

• Bachelor’s degree in Computer Science or related technical discipline.
• Minimum three (3) years of experience in a technical support or software development organization.
• Practical experience running online systems built on Azure or similar cloud providers for at least three (3) years.
• Minimum two(2) years of experience in Python, C#, JavaScript, or any object-oriented programming (OOP) languages.

Preferred Qualifications :

• Experience in technology support, training, consulting, or development, with a focus on products and technologies.
• Bilingual proficiency in languages such as Spanish, French, German, Italian, Portuguese, traditional Chinese, Korean, or Japanese.
• Strong technical background in web and networking technologies, languages, compilers, and developer tools.
• Familiarity with Azure concepts and security technologies such as Sentinel, and Azure Active Directory.
• SC900 security certification would be a plus.

This role requires occasional night and weekend on-call work to address urgent incidents. If you're passionate about customer service, have a growth mindset, and thrive in a collaborative environment, we want to hear from you.

Join us and make a difference in the digital advertising industry!

Salary Range

Pay ranges vary based on multiple factors including, without limitation, skill sets, education, responsibilities, experience, and geographical market.

The pay range for this position reflects geographic based ranges for Washington state : $80,000 to $100,000 USD / annually.

The salary / wage and job title for this opening will be based on the selected candidate’s qualifications and experience and may be outside this range.

Equal Opportunity Employer

Blueprint Technologies, LLC is an equal employment opportunity employer. Qualified applicants are considered without regard to race, color, age, disability, sex, gender identity or expression, orientation, veteran / military status, religion, national origin, ancestry, marital, or familial status, genetic information, citizenship, or any other status protected by law.

If you need assistance or a reasonable accommodation to complete the application process, please reach out to :

Blueprint believes in the importance of a healthy and happy team, which is why our comprehensive benefits package includes :

• Medical, dental, and vision coverage
• Flexible Spending Account
• 401k program
• Competitive PTO offerings
• Parental Leave
• Opportunities for professional growth and development

Location : Remote