Service Engineer

Overview

Beyondsoft Consulting, Inc., is a leading, technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. Our services include end-to-end support for cloud, digital, data analytics, multi-language translation, and testing.

WHO WE ARE :

Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.

WHAT WE’RE ABOUT :

We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.

Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to .

POSITION SUMMARY :

Our Redmond-based client is looking for a Service Engineer for a Hybrid-based position in Redmond WA. The main function of a Service Engineer is to design, develop, implement, test, and maintain business and computer applications software or specialized utility programs including mainframe and client / server applications, and major enhancement of existing systems. This includes being on call to acknowledge and resolve any incidents that require immediate attention.

Responsibilities

• Resolve incidents flagged via the Incident Management dashboard (IcM)
• Be reachable for incidents with high severity that require on-call attention (typically no more than 1 incident a month that requires immediate attention)
• Fine-tune and improve a variety of sophisticated software implementation projects
• Gather and analyze system requirements, document specifications, and develop software solutions to meet client needs and data.
• Analyze and review enhancement requests and specifications
• Implement system software and customize to client requirements
• Prepare the detailed software specifications and test plans
• Code new programs to client’s specifications and create test data for testing
• Modify existing programs to new standards and conduct unit testing of developed programs
• Create migration packages for system testing, user testing, and implementation
• Provide quality assurance reviews
• Perform post-implementation validation of software and resolve any bugs found during testing

Qualifications

WHAT WE HAVE TO OFFER :

Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work / life balance.

Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.

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