Public Safety Communications Officer / Recruit

Join Our Team

Join our team of dedicated professionals and make a difference in the lives of Flower Mound residents! Receives and dispatches requests for police, fire, and animal control emergency and non-emergency services. Also provides Emergency Medical Dispatch (EMD) services.

Lateral applicants are eligible for a starting salary based on whole years of Communications Officer experience. The starting salary with a minimum of 5+ years of Communications Officer experience is $63,523.20.

Examples Of Duties

Work Activities :

• Operates a multi-line communication system. Answers phone lines without delay. Uses good judgment when creating calls for service. Provides professional customer service to citizens and other agencies. Screens calls and forwards callers to others correctly. Prioritizes phone operations appropriately.
• Collects vital information from callers quickly and accurately. Utilizes EMD Pro-QA appropriately. Provides pre-arrival instructions confidently. Remains calm. Takes control of calls using techniques such as repetitive persistence and voice control. Operates TTY and 911-Text effectively.
• Monitors and broadcasts information on a multichannel radio system. Coordinates the assignment of units. Actively listens to radio traffic. Enunciates clearly. Limited use of radio playback device. Responds to radio transmissions with professionalism. Utilizes echo dispatching radio techniques appropriately.
• Retrieves and interprets returns from the TLETS system properly. Identifies notifications of stolen or wanted entries. Provides information from TLETS without delay. Responds appropriately to unexpected, wanted returns initiated from MDC requests. Enters warrants and other NCIC items without delay. Clears or cancels entries as needed. Forwards documentation from TLETS activity to appropriate recipients.
• Adheres to flexible scheduling. Accepts on-call assignments. Coordinates time-off requests with the needs of other team members. Must report to work as scheduled.
• Assists other employees as needed.
• Adheres to personnel safety, departmental policies and procedures, and administrative orders.
• Follows appropriate chain of command when applicable as provided in Town and department policies.
• Informs supervisor of all work activities.
• Performs other duties as assigned.

Minimum Qualifications

Basic Qualifications :

Education :

Work Experience :

Must submit to and pass a post-offer, non-regulated drug test and thorough background checks (including criminal history).

Desired Qualifications

Knowledge / Skills / Abilities :

Physical Abilities : The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Hiring Process : - CritiCall Test at DENCO 911 Testing Center - Interview with Background Investigator - Oral Board - Background Investigation - Polygraph Examination - Psychological Examination - Medical Examination / Drug Screen - The process takes approximately 10 to 12 weeks, depending on your rank on the eligibility list and factors in your background.

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