Project Manager, Surface Integrity Operations

Project Manager, Surface Integrity Operations

Every day, people come to Facebook, Instagram, and other family of apps to connect with friends and family, discover what's going on in the world, interact with businesses, find potential customers, and / or build community. Within Meta our Integrity Operations team aims to create a safe, inclusive environment for the people building community on our platforms by understanding the impacts of global and local trends and addressing and preventing negative experiences. The Global Operations Team strives to create a safe atmosphere for the Meta communities by way of support, education, and care for the various people around the world who use our platforms. We pride ourselves in helping prevent online and real-world harm by building fast, scalable support systems to address safety-related incidents on our products, and by influencing others to collaborate on cross-functional initiatives. The Family of Apps, Surfaces Operations team within Integrity Operations strives to keep our platforms safe. This team plays a crucial role for Integrity across our apps such as Facebook, Messenger, Instagram, and Threads. You will work directly with our cross-functional team (engineering, product, Policy, etc.), as well as all of the teams within Global Operations, to execute global projects from inception to launch. This team manages core operations across multiple Integrity abuse areas, developing and implementing process, product, and policy improvements that enable us to support our community and prevent real-world harm. We count on our project managers to deliver both qualitative and quantitative insight into user behavior in order to harm reduction and support at scale. You will generate insights and optimize the labeling process. You will play a pivotal role in the development of AI and ML models, ensuring the accuracy and relevance across both integrity and support use cases.

Responsibilities

• Own, develop, execute, and manage integrity strategies and solutions for Meta products to respond to Legal, Policy or Regulatory Escalations
• Develop operational strategies to create measurement reporting systems on how integrity issues affect the Marketplace community
• Develop strategies based on the key performance indicators to address content issues, including graphic images, videos, offensive or derogatory language, and other objectionable material
• Manage and improve day-to-day Marketplace operations against quality and efficiency targets projects through to completion while balancing evolving priorities and a broad range of stakeholders
• Develop, maintain, and continually improve Marketplace human review workflows
• Track and analyze key operational metrics to ensure key performance indicators / service goals are met
• Analyze data to identify user trends, malicious behavior, and harm on the platform
• Provide recommendations for process, policy, and product improvements to develop or improve scalable solutions
• Use problem-solving skills to resolve large and complex business problems, including leading investigations and resolving issues escalated to the team regarding potentially abusive content or real-world threats
• Help create scalable policies and processes to solve complex business problems and ensure the safety of the community
• Build effective cross-functional partnerships and work with vendors, Product, Engineering, Operations, and Policy teams to create better solutions for our community and users, supporting Meta's global user base

Minimum Qualifications

$93,000 / year to $136,000 / year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity, or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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