Inside Sales

Job Description

Job Description

The Inside Sales Representative gathers data and actively listens to prospective and existing clients by using consultative methods to fully understand their business, uncover their problems, and identify impact areas. The daily functions include prospecting, qualifying, disqualifying, and selling products across multiple applications to prospective and current customers across the region.

Duties and Responsibilities

Customer Base Management

• Engage in cold-call prospecting with current customers to nurture client relationships and to create new opportunities.
• Follow up with customers to determine status of open quotes and report findings to Branch Manager.
• Reply to quotes in a timely manner and enter into P21 for accurate tracking.
• Expedite orders and ensure customer’s quoted date is met.
• Address and resolve any customer issues and complaints promptly and notify management and / or Outside Sales Rep if circumstances escalate.
• Research customer demographics and keep management informed of customer needs, buying trends and market conditions.
• Process cancellations or changes in sales orders appropriately and communicate to related departments as required.
• Interface with Shipping and Vendors to ensure delivery commitment to clients is met.
• Communicate and help resolve payment and credit issues with Accounts Receivable Representative if needed.
• Update customer contact information in P21’s Contact Management System and notify Outside Sales rep of any changes with existing customer information and new customers.
• Participate in the “On Call” Rotation (this includes lunch hour, after-hours, and weekends)
• Ask probing and discovering questions when receiving a quote from a customer to ensure the best options to receive an order are presented.

Business Creation & Growth

Additional Responsibilities

Knowledge, Skills, and Abilities

Education and Qualifications