Account Operations Manager - Remote

Account Operations Manager

As a CBRE Account Operations Manager, you will direct and oversee the maintenance management staff and safety programs for small to medium-sized facilities or properties. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You'll Do

Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed. Promote organizational capabilities and identify sale opportunities to potential clients. Track vendor performance on outsourced provider service contracts and ongoing administration. Verify best pricing and service level performance. Manage account programs aimed to ensure safety and compliance with national, state, and local codes and regulations. Assist with the development of operational service delivery solutions to include documented playbooks, account operations plan, etc. Manage ongoing evaluation of utility consumption rate structures and suggest cost reduction programs. Monitor the effectiveness of maintenance efforts for facilities, ensuring work is completed under account KPIs. Responsible for client account inspections. Document inspection report results and rectify any issues, concerns, etc. with the client. Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement. Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives. Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You'll Need

Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred. Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems. Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department. In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. Extensive organizational skills with a strong inquisitive mindset. Intermediate math skills : add, subtract, multiply, divide. Ability to calculate intermediate figures such as percentages discounts and commissions.

Why CBRE?

Becoming a member of CBRE equates to joining a worldwide frontrunner in data center solutions, where significant resources are allocated towards the growth and advancement of our employees. Benefit from extensive perks, ongoing educational prospects, and an environment that prioritizes creativity and teamwork. At CBRE, you will not only progress in your professional journey but also play a pivotal role in the achievements of our esteemed clientele.

Benefits

Benefits start 1st of the month : Medical, dental vision, PTO, 401k, etc. Internal advancement available after 6 month mark. Work / life balance. Competitive Pay.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Equal Employment Opportunity

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women / Minorities / Persons with Disabilities / US Veterans).