Customer Service Representative

Join Our Team

We're looking for people who put their innovation to work to advance our success and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.

What You Will Experience In This Position

• Play an integral role in achieving the company objectives by efficiently and effectively partnering with the outside sales team to provide superior service in your territory.
• Interface, communicate, build and maintain positive relationships with internal and external customers.
• Be responsible for the complete order management process (quote to cash).
• Investigate, validate, and work to resolve customer discrepancy claims and material return requests.
• Work with cross-functional teams to manage customer back orders and lead time inquiries, including working with planning and manufacturing to determine accurate shipping dates.
• Resolution of price discrepancies identified at the time of order.
• Answer inquiries received via phone and email, often by working with other departments such as transportation & distribution, product management, engineering, technical support, sales, planning, and finance to facilitate a resolution prior to communication with the customer.
• Work with our Salesforce.com CRM to respond to customer inquiries.

You Have

We Have

At nVent, we value our people and their health and well-being. We provide a broad benefits package with meaningful programs for eligible full-time employees that includes :

At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.